We search high and low for ways to retain our customers instead of taking stock of the condition of our customer service first.
Simple principles keep customers coming back. To find out how it’s done, we got some first-hand experience from Irish small businesses.
All businesses, with the tiniest bit of empathy, are able to adapt to a customer-centric approach. Here’s why we think you should do just that.
As a small business owner, increasing your customer base is a priority. Referral programs will help you scale your business in no time.
Return customers mean a lot to a small business. Keeping the ones you already have coming back to your store is super important.
What’s the difference between a bad review and defamation? We review the elements of online harassment and how you can combat it.
Loyalty programs are not just for airlines and hotels. Even your small business can develop ways to build loyalty – here’s how.
How do you, as a small business owner, keep your customers coming back? Let’s talk about loyalty programs and how they can boost your bottom-line.
Your “regulars” can become the backbone of your small business. We explore some effective strategies you can employ to keep your customers coming back.
As a small business owner, you may not yet have considered the correlation between staff retention and training and development, but there is a proven
There comes a time in the life of every small business owner when you have to recruit your first crewmates. Here’s our advice on how
We sat down with our CEO, David Liu, to get his tips for small business founders, gleaned from the lessons he has learnt over the
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