Client Services Manager

Full time
Malta
Posted 4 weeks ago

Malta

We are looking for a collaborative and motivated Client Services Manager to help grow and manage the team. The successful candidate will be someone who is passionate about delivering service excellence and maintaining a collaborative and inclusive team environment.

RESPONSIBILITIES
  • Manage, monitor and review daily operational functions in order to ensure correct quality standards.
  • Review daily priorities and takes appropriate action to ensure that expected results are achieved.
  • Keep abreast of system changes and events and proactively plans to accommodate accordingly.
  • Effectively manage staff to maximise their potential and profitability for the company.
  • Improving customer service quality by analysing customer service metrics and customer feedback in order to evaluate and re-design processes and implement any required changes.
  • Set clear objectives; evaluate progress and instil a high-performance culture with a focus on teamwork and service excellence.
  • Increases productivity by ensuring that the necessary resources are provided.
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery.
  • Developing and updating procedures and policies.
  • Translate business strategy into relevant service standards and processes and implements accordingly.
REQUIREMENTS
  • 3 – 5 years’ related working experience with exposure to IT operations, service industry, Fintech or banking advantageous.
  • Strong leadership skills with the ability to mentor and coach.
  • Advanced ability in problem-solving.
  • Exceptional organisational skills and attention to detail.
  • Able to build effective and collaborative working relationships.
  • Excellent communication, interpersonal and conflict resolution skills.
  • Strong time management skills.
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box.

Application form

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Job Features

Job CategoryOperations

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