Junior Disputes Officer

Full time
Posted 1 month ago


We are looking for a Junior Disputes Officer to join our expanding team. The successful candidate will have excellent communication and organisational skills and an acute sense of attention to detail. If you are looking for an opportunity to create a career in the payments industry, this is your chance. Full training will be provided

  • Effectively communicate with merchants in order to resolve disputes
  • Process dispute related transactions in the respective internal and card scheme systems
  • Resolve issues on behalf of merchants in support of dispute resolution processing, compare alternative actions and decide on appropriate approach
  • Respond to requests in relation to transactions in the various stages of the dispute cycle
  • Maintain strong working knowledge of all relevant card scheme rules and regulations
  • Working in a changing environment where responsibilities and duties may change
  • Continuously learning and improving on product and job knowledge
  • Carry out activities in a timely and effective manner
  • Minimum of 2 years’ experience in a structured working environment
  • A levels or a diploma are highly preferable
  • A keen interest to learn and grow
  • Excellent communication skills, both written and verbal in English
  • Exceptional organisational skills and attention to detail
  • Strong analytical abilities
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box

Application form

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Job Features

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