Dispute FAQs

Resource Hub  |  Dispute FAQs

A dispute is the potential return of funds to the consumer, initiated by the issuing bank as a request from their client.

Before submitting the dispute on behalf of the client, the issuing bank should first request an explanation of the problem from the cardholder and determine if a dispute situation exists. The issuer will then return the purchase back to the Acquirer, stating the amount and reason for dispute.

For more information on the dispute process and tips to prevent disputes, take a look at this Dispute Guide for Business Owners.

Dispute processes are slightly different depending on whether they came from Mastercard or Visa. You can read all about each one here.

Don’t stress, take a look at this dispute guide that will help you through this process.

We compiled all of the tips you need to help you prevent disputes in our Truevo Payments Merchant Dispute Guide.

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