My cards FAQs
You can order your debit card directly from your Truevo portal. Just click on the ‘My Cards’ tab on the left-hand side and place your order. You will need to provide a copy of your ID and proof of address – but don’t worry, they don’t need to be certified. Your FREE card will be delivered to you in 4 to 5 working days.
Once you place an order for your business card through the Truevo portal, you will receive your card in 4 to 5 business days.
Great news: you can order up to 5 debit cards on us – that’s right, all 5 are free! When your card is getting close to its expiry date we’ll send you a replacement, also completely free.
Don’t worry, you can deactivate your card until you find it again. Log into your portal, navigate to the My Cards section and deactivate the card that you have lost.
Yes! You can have up to 5 debit cards linked to your account, so you and your team can start putting business expenses on the Truevo account.
Unfortunately, you cannot transfer money into your debit card or account. Your card is directly linked to your Truevo account balance and as long as there is money in your Truevo account, you will be able to purchase things with your debit card.
Each of your cards have the following limits:
|Non-cash transaction limits||Cash transaction limits|
|Single transaction limit||€10,000||€2,000|
|Daily transaction limit||€10,000||€5,000|
|Weekly transaction limit||€50,000||€10,000|
|Monthly transaction limit||€100,000||€20,000|
Unfortunately, you are unable to change your card transaction limits at the moment. We are working hard to bring you this feature ASAP!
For your security, we do not post your PIN number, but you will always be able to access it from your portal. Log into your portal and navigate to the My cards tab in the main menu. Once on your My card page, find your card and click on it. You should now see the option to view your PIN.
Should you enter your pin incorrectly 3 times your card will be temporarily blocked. To unblock it please contact us on +44 203 514 3569.
Don’t worry, we can freeze your card until you find it again. If it’s been stolen then we can block it for you. All you have to do is get hold of our support team and they will be able to sort it all out. You can email them on email@example.com or call them on +44 203 514 3569.
We always advise that you freeze your card before blocking it, in case you find it again. After cancelling your card you can go back into your My cards tab and order a new one, please be aware that there is a EUR 5.00 fee for the replacement of lost or stolen cards.
You can keep track of all the money you have spent using your card from the My balances tab in your portal.
Log into your portal and navigate to the My balances, My cards or My income tab and scroll down to the table listing all your transactions. On the top right-hand corner, there is a little downloads arrow. By clicking on this you will be able to export your transactions via a CSV.
Your Truevo Small Business Account has a monthly maximum cap of EUR 200,000. If the monthly maximum cap is exceeded, Truevo reserves the right to increase the required reserves in accordance with the terms of the Agreement and Acquiring Service Schedule. Transactions shall not automatically be declined if the Monthly Maximum Cap is exceeded.
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The Truevo Support Team is at your service 365 days a year from 8am – 8pm CET/CEST.