My payments FAQs
No need to worry! Your card machine will be set up and ready to go when it is delivered to you. All you have to do is turn it on, and start accepting payments.
Your card machine also comes with a sim card, so you don’t even need to worry about connecting it to your WiFi. However, you are welcome to do that if you want to.
With your card machine, you can accept all Visa, Mastercard and Maestro cards.
During the week, we process settlements for all our SME customers daily. For transactions processed on Fridays, Saturdays and Sundays, your settlement will occur on the following Monday.
You don’t have to wait days to get your money, you can expect to see your money in your Truevo account the very next day!
Leave it to us! Upon delivery, the terminal doesn’t need any updates and later on, when newer versions are available, we’ll push those updates out to the terminal using the terminals’ WiFi connection to make sure that we don’t impact SIM card data usage.
If your customer’s card is declined and they would like to know why, we recommend contacting their bank to find out why the transaction could not be processed successfully.
You can start accepting payments using your Truevo plugin on WooCommerce, Magento and PrestaShop.
We’re busy working on our plugin for Odoo, which will be coming soon.
Unfortunately, we can’t help you with this from our side, it depends on the platform you’re using (WooCommerce, Magento, Prestashop). Each platform has it’s own error logs available. You should contact your e-commerce support team, as we’re sure they will be able to help.
Yes, with the Truevo Small Business Account you can accept all online and in-store payments, whenever and wherever you choose.
Nope, your card machine will arrive all set up and ready to start accepting payment.
If you would like to track your payments, order a debit card or start accepting payments online, you can log into your Truevo portal.
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The Truevo Support Team is at your service 365 days a year from 8am – 8pm CET/CEST.