Help

Getting Started


How do I download the Truevo app?

How do I apply for a Truevo account in the app?

How do I apply for a Truevo account online?

What documents are required for KYC Verification?

How do I submit my KYC documents?

Card Terminals


How do I pair my Bluetooth card reader with my mobile device?

GENERAL FAQs


I have forgotten my Truevo password, how do I retrieve it?

How can I fix problems I'm experiencing in the mobile app?

What do I do when my card reader isn’t working?

How do I contact the Truevo Support Centre?

Security


Data encryption and transaction security

Privacy of your personal information

Payments


Can I accept payments before verifying my account?

How do I accept payments with a card reader?

How do I process cash payments with Truevo?

What cards can I accept?

What if my customer’s card is declined?

How do I know my payment was successful?

App Features


How do I sign into my Truevo account in the Truevo app?

How do I edit my account details in the Truevo app?

How do I view my sales history in the Truevo app?

How do I view payment details in the Truevo app?

How do I Refund or Void payments in the Truevo app?

Merchant Portal


How do I sign into my Truevo account online?

How do I edit my account details online?

How do I view my sales history online?

How do I view payment receipts online?