Truevo Careers

Here at Truevo, we believe that people are our single most important resource. We’re therefore continually searching for innovative thinkers who have a passion for what they do, share our values and can grow with us. If you think you have what it takes to make a valuable contribution at Truevo, you may apply for vacancies by completing the application form at the bottom of this page.

 

Why should you work at Truevo?

“What I like the most about working at Truevo is the super friendly environment. Honesty and open communication between team members is important to me, and the Truevo culture means I have a great team in which I am very happy. My role also involves lots of communication with different departments and customers so I learn something new everyday. Finally, the fact that you can work with flexibility, have opportunities to improve in your career and the fact there is always someone who is ready to help you out makes Truevo your employer of choice in Payments.”

Giovanna Arduino, Business Support Officer

“Truevo is full of people who are passionate about what they do and what they want to bring to the industry. I knew I would be able to grow personally and professionally within the company as well as I could see Truevo having the potential to continue to grow and advance within the industry. Every day brings a new challenge and with it the prospect of learning something new as well as the ability for one to personally grow from the experience.”

Taryn Mervis, Software Development Manager

“We prioritise empowering our employees with the ability to work across different areas.  Every person who joins Truevo is multi-skilled and passionate about working with colleagues to make payments a smoother experience for our clients.”

Sarah Brown, HR Manager

Available Positions

Vacancies in MaltaVacancies in South Africa


Revenue Assurance Manager
Truevo is currently seeking a highly analytical Revenue Assurance Manager to join our expanding team. This person should have experience and knowledge of the card payments infrastructure to be able to analyse in detail various revenue streams and cost elements. The candidate will be required to work with the appropriate operational teams with the ultimate aim of improving the company’s bottom line.

Responsibilities
  • Manage the Revenue Assurance function
  • Analyse internal data to investigate and establish the root cause of revenue leakage and potential margin degradation
  • To champion revenue leakage issues across usage by influencing and engaging key stakeholders on activity and resource requirements necessary to drive revenue maximisation
  • Identification and management of over, under and incorrect charging to customers
  • Develop and implement end-to-end controls and methodology for all products and services related to revenue streams and cost elements
  • To work with the other operational departments to ensure controls are in place for all revenue streams
  • Analyse cost structures to ensure these are kept to the lowest level possible
  • Analytical problem solving through the use of data
  • Data modelling and analysis to quantify impact of specific use cases / customer scenarios and opportunity analysis (financial quantification)
  • Extract key findings and analysis from the data and translate this for the wider audience
  • Provide ad-hoc reporting and analysis as and when required
Requirements
  • Two or more years’ experience in a similar role
  • Solid knowledge and experience in dealing with card scheme interchange and fees
  • Database knowledge is essential
  • Excellent problem solving and analytical skills
  • Results driven with the ability to deliver within agreed time frame
  • Dedicated, self-motivated and able to communicate at all levels
  • Attention to detail and financial impact


Merchant Services Officer
We are looking for a Merchant Services Officer to join our expanding team. The successful candidate will have excellent communication and organisational skills, highly developed time management principles and an acute sense of attention to detail.

Responsibilities
  • Configuration of new merchants and partners on various Truevo platforms
  • Communication with merchants and partners
  • Completing merchant and partner maintenance
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery.
  • Providing prompt and courteous service to all internal and external customers
  • Updating and contributing to the knowledge base
  • Testing merchant configurations to validate setup completed
  • To stay up to date with company policies and procedures
  • Perform, organize, and streamline operational tasks to reduce the potential for errors.
  • Contribute toward/lead continuous improvement efforts/initiatives.
  • Working in a changing environment where responsibilities and duties may change
  • Continuously learning and improving on product and job knowledge
Requirements
  • Minimum of 2 years experience in a structured working environment
  • A levels or a diploma are highly preferable
  • A keen interest to learn and grow
  • Excellent communication skills, both written and verbal in English
  • Exceptional organisational skills and attention to detail
  • Strong time management skills
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box
  • Ability to work independently and within a team


Business Analyst
Business analysts are required to solve organizational information problems and requirements by analyzing requirements from internal and external stakeholders; designing business specifications; recommending system controls and processes.

Responsibilities
  • Determines operational objectives by studying business functions and meeting with internal and external stakeholders; gathering information; evaluating output requirements and formats
  • Designing detailed business focused system specification documents for usage within the software development team
  • Improves systems by studying current practices; designing modifications
  • Aid in the verification of developed system functionality once delivered by the software development team after quality assurance (UAT) to ensure that the delivery matches the specification
  • Maintains system protocols by writing and updating procedures
  • Contributes to team effort by accomplishing related results as needed
Requirements
  • Excellent verbal and written communication skills
  • Strong problem solving and critical thinking skills
  • Ability to effectively specify and document system requirements
  • Strong business process understanding
  • Exceptional attention to detail
  • Ability to analyse data effectively (Excel required, BI skills very useful)
Highly Advantageous
  • Financial industry experience (especially within acquiring)
  • Working knowledge of Atlassian product suite (JIRA, Confluence, etc.)
  • Knowledge of Agile Development
  • Diploma / degree in software related field (unless exceptional)
  • Experience: 2 – 5 years.


Risk Analyst
Truevo Payments Ltd is a young financial institution licensed by the MFSA and is a principal member of Visa and MasterCard. Truevo offers a range of payment services (acquiring) across multiple channels.

Responsibilities:
  • Monitor merchant performance against Card Scheme Requirements and internal thresholds.
  • Ensure that the merchants are aware of potential breaches and that necessary actions are taken
  • Take immediate action on alerts, notification and reporting requirements as requested by the card schemes to ensure compliance with the regulations at all times.
  • Working with the merchant underwriting team to ensure that the proper monitoring program and strategy has been setup for the respective merchant and industry types.
  • Working closely with the fraud analysts’ team to continuously develop our fraud monitoring systems, assess the suitability of fraud mitigation strategies proposed by the analysts’ team together with the implementation and testing of new parameter settings.
  • Analyze transaction behavior to identify potential fraud trends and patterns.
  • Maintain accurate records of investigations and case outcomes.
  • Create and update the necessary reports to fulfill internal and external compliance and reporting obligations.
  • Work with various teams within the company to develop and initiate action plans and long-term solutions for fraud mitigation and compliance.
Minimum Requirements
  • Preferably a degree or diploma in Banking & Finance, Statistics or related discipline.
  • Have a minimum of 2-3 years’ experience in fraud and investigation.
  • Comfortable when working with high volumes of transactions
  • Team player and willing to collaborate
  • Organised, diligent and attentive to detail.
  • Strong working knowledge of Microsoft Excel.
  • Have a drive to ensure continuous process improvement.
  • Can do attitude, enthusiastic and ambitious.
  • Fluent in written and spoken English.


Salesforce Administrator
The Salesforce Administrator will lead the ongoing development of our Salesforce implementation while working closely with different departments to understand their procedures and needs. The successful candidate should have a record of success in improving processes and adoption using the Force.com platform. The administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities:
  • Handle all administrative functions including user account maintenance and security settings, reports and dashboards, workflows and other routine tasks
  • Gather and analyse requirements from different departments to establish suitable processes and provide solutions that leverage the Salesforce Functionality
  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce
  • Complete regular internal system audits, prepare for upgrades and keep up to date with all new Salesforce functionality
  • Manage Salesforce data imports and clean-ups as well as integration of applications connected to Saleforce.com
  • Assist in training of new users as well as creation and maintaining of training materials
Minimum Requirements
  • Excellent project management skills and a positive “can-do” attitude
  • Creative and analytical thinker with strong problem-solving skills
  • Able to meet deadlines and prioritize simultaneous requests
  • Excellent verbal and written communication skills (English)
  • Ability to communicate effectively with all levels of the organization
  • Ability to assess the impact of new requirements on Salesforce.com and corresponding systems
  • Strong understanding of Salesforce.com best practices and functionality
  • One- two years of experience as a Salesforce.com administrator
  • Saleforce.com Admin certified an advantage
  • Sales Cloud, Service Cloud and Developer certifications would be an advantage
  • Proven ability to design and implement new processes and facilitate user adoption.


Disputes Officer
We are looking for a Disputes Officer to join our expanding team. The successful candidate will have excellent communication and organisational skills and an acute sense of attention to detail. If you are looking for an opportunity to create a career in the payments industry, this is your chance. Full training will be provided.

Responsibilities:
  • Effectively communicate with merchants in order to resolve disputes
  • Process dispute related transactions in the respective internal and card scheme systems
  • Resolve issues on behalf of merchants in support of dispute resolution processing, compare alternative actions and decide on an appropriate approach
  • Respond to requests in relation to transactions in the various stages of the dispute cycle
  • Maintain strong working knowledge of all relevant card scheme rules and regulations
  • Working in a changing environment where responsibilities and duties may change
  • Continuously learning and improving on product and job knowledge
  • Carry out activities in a timely and effective manner
Minimum Requirements
  • Minimum of 2 years experience in a structured working environment
  • A levels or a diploma are highly preferable
  • A keen interest to learn and grow
  • Excellent communication skills, both written and verbal in English
  • Exceptional organisational skills and attention to detail
  • Strong analytical abilities
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box


Reconciliations Officer
We are looking for a Reconciliations Officer to join our expanding team. The successful candidate will have excellent communication and organisational skills and fine attention to detail

Responsibilities:
  • Performing daily reconciliations of transactions and payments
  • Investigating unreconciled items
  • General accounting details, including the posting of transactions, processing of invoices, payments and reconciliations
  • Assisting in documenting and updating internal process and procedures
  • Other ad-hoc tasks as required
Minimum Requirements
  • A-level education level or equivalent, preferably qualified in accounting or banking
  • Have at least one year relevant work experience
  • Have thorough knowledge of all desktop applications particularly Excel
  • Have a positive, can-do attitude with strong work ethic,
  • Be a fast-learner, and able to work in a fast paced and changing environment
  • Be capable of multitasking whilst being hard-working and result-oriented
  • Be able to work without supervision and in a team
  • Be fluent in written and spoken English with a strong command of business writing


Recruitment, Training and Development Coordinator
We are looking for a highly motivated and driven Recruitment, Training and Development
Coordinator to assist with company recruitment drives as well as to identify and lead our
employee development initiatives through the hosting and facilitating of training events.

Responsibilities:
  • Manage the onboarding process for new employees and assist in the general recruitment process working with hiring managers
  • On a regular basis, conduct a training needs analysis to identify skills/knowledge gaps
  • Design, Develop and Source training programs (Internal & External)
  • Market available training to employees and provide the necessary information about sessions
  • Design, Prepare and Order training materials
  • Gather feedback on training programs
  • Maintain accurate records and curriculum database
  • Manage Training Facilities and Equipment
  • Facilitate internal training programs
  • Develop and update job descriptions and job specifications
  • Support the HR department in advertising vacancies and liaising with candidates, conducting interviews then required
  • Providing analytical recruiting reports to the team and feeding back into training and development programmes
Minimum Requirements
  • Proven work experience in a similar role 2yrs or more
  • Proven ability to complete the full training cycle ( needs assessment, plan, develop, coordinate, monitor and evaluate)
  • Knowledge of various training methods
  • MS Office Proficiency
  • Organization and planning skills
  • Strong Interpersonal and Communication Skills
  • Good Time Management Skill
  • Presentation Skills
  • Must be passionate about recruitment, training and development and ability to work in a fast paced environment


Client Relationship Manager

We are looking for an enthusiastic and energetic Client Relationship Manager to form part of our Client Relations Department. You will act as a main point of contact and will be responsible for building strong and long term relationships with new and existing partners.

This is an excellent opportunity for someone that is career-motivated and wants to work within a company that is growing on an international level. This role will allow you to be up to date with developments in the Payment Industry, will help you to gain experience, grow your network and achieve your long term career goals.

Responsibilities:
  • Acting as the primary point of contact for assigned partners
  • Building and maintaining long-term and trusted relationship with partners
  • Collaborating and liaising with different departments to achieve better results
  • Attending meetings with partners
  • Delivering presentations
  • Growing portfolio by generating business from new partners, including upselling to existing partners
  • Maintaining updated knowledge of company products and services
  • Following up with partners on incomplete applications and other matters as necessary
  • Keeping an updated database of Partners
Minimum Requirements
  • Strong presentation and communication skills. Proficiency in English (speaking and writing), other languages will be an asset.
  • Excellent time management, organizational and planning skills
  • Possess a strong work ethic and a team player mentality
  • Excellent problem solving skills
  • Be able to work independently
  • Great business sense and the ability to work to budgets
  • Proficiency in MS Office
  • Experience in similar role will be considered as an asset.
  • Experience in the card acquiring or payment processing business will be considered an asset


Executive PA

We are looking for a highly efficient Executive PA to provide administrative and executive support to the Chairman and CEO.This person should be logical and exceptionally detail oriented.

Responsibilities:
  • Administrative assistance to the CEO and Chairman of the Board and at times to the Executives across the company.
  • Organising and attending meetings and ensuring the executive is well prepared for meetings.
  • Screen calls for the executives, take messages, manage queries and endeavour to proactively resolve issues where appropriate
  • Extensive, complex and pro-active diary management – external and internal videoconferences, conference calls, meetings, conferences, events, etc.
  • Compile and distribute agendas, presentations, memorandums and reports
  • Plan and manage travel arrangements and itineraries.
  • Welcome guests and customers by greeting them, in person or on the telephone
  • Respond to emails, deal with appointments, schedule meetings and manage the process by booking boardrooms and ensuring guests meeting with the executives are well taken care of.
  • Creating and maintaining electronic and hardcopy filing systems
  • Maintain confidentiality and protect operations by keeping sensitive information confidential.
  • From time to time, you may be required to perform other ad-hoc tasks around the company that may be deemed necessary. (Any other reasonable duties as required by management).
Minimum Requirements
  • 3+ years experience in an Executive PA role
  • Tertiary qualification advantageous
  • Proficiency in MS Office – Working knowledge of G-Suite highly preferable
  • Knowledge of office administrator responsibilities, systems and procedures
  • Excellent time management skills and ability to multi-task and prioritise work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organisational and planning skills in a fast-paced environment
  • A creative mind with an ability to suggest improvements
  • Proactive and driven individual
  • Confidentiality


 
Software Developer
Software developers need to be detail-oriented and have excellent problem solving and analytical abilities. They should have good communication skills and be able to work independently or as part of a team.

Responsibilities
  • Coding, testing and debugging programs according to standards
  • Modifying, expanding and updating applications
  • Communicating with a team that includes analysts, engineers and quality assurance testers in order to coordinate and document application development and testing
  • Developing software prototypes
  • Recommending system changes and enhancements
  • Documenting software specifications and training users
Minimum Requirements
  • Backend / server-side development experience
  • Design and specification experience
  • Web service experience (Web API in particular; WCF useful)
  • NET 4.5+ using C# and ASP.NET
  • Angular 4+
  • Bootstrap
  • jQuery
  • MS SQL / T-SQL experience
  • Knowledge of Agile Development (Scrum)
  • History and knowledge of creating high performance, robust systems
Desired Skills and Qualities
  • MVC (preferably 5)
  • Diploma / degree in software related field
  • .NET Core exposure
  • Cross-system integration experience
  • Deployment experience (Octopus Deploy, etc.)
  • AWS Services (Lambda, API Gateway, Data Pipelines, Aurora etc.)
  • Experience: 3 – 5 years.

APPLY NOW


Software Quality Analyst

We are searching for an experienced, driven and passionate Software Tester to join our growing team. The selected individual will be responsible for testing the company’s systems to ensure that business specifications and requirements are met and the expectations of the overall quality of our systems are exceeded. We are always improving, always testing, always changing in an Agile environment. Applicants must have excellent problem-solving skills, along with exceptional attention to detail and outstanding written and oral communication abilities. An individual with a keen interest in merchant financial systems and processes would excel.

RESPONSIBILITIES
  • Developing and executing software test plans
  • Identifying and facilitating issue resolution with functional and technical groups (including problem reproduction)
  • Understand cross-functional dependencies and collaborate with teams to meet end-to-end quality objectives
  • Continuous improvement around Quality Assurance processes and Testing methodologies
  • Collaborate with Product Owners and Team Leads to ensure business objectives and requirements are achieved and exceeded
  • Knowledge and experience in multiple testing methodologies, including regression, black-box, integration, white-box, UAT and unit testing
  • Execute tests in a repeatable manner for verification when software component changes are made
  • Documenting test results and communicating these back to the team through verbal and written channels
  • Accurate and comprehensive daily tracking on the status of cases
  • Testing multiple platforms, including desktop, web and mobile based systems
  • Ensuring financial calculations generated by the system’s balance and are as expected
REQUIREMENTS
  • 2+ years of software development and test experience on web applications, preferably in Financial or Payments industry
  • Able to work on complex financial scenarios in a fast-moving environment
  • Fast learner and willing to expand on one’s knowledge
  • Diploma / certification / degree in software related field
  • Senior certificate in Mathematics
  • Knowledge of automated test tools and platforms beneficial
  • Experience and knowledge of API and web service testing
  • Experience in using industry standard test management tools (e.g. JIRA / Zephyr, Confluence)
  • Would be beneficial to have the ability to run SQL queries
  • Strong verbal and written communication skills, problem solving skills, client service and interpersonal skills
  • Strong ability to work independently and manage one’s time effectively and efficiently
  • Strong analytical, diagnostic and problem-solving skills
  • Ability to multitask and handle multiple competing priorities with minimal direction from management
  • Solid ability to collaborate with other individuals and co-ordinate activities across teams

APPLY NOW


Operational Developer

Software developers need to be detail-oriented and have excellent problem solving and analytical abilities. They should have good communication skills and be able to work independently or as part of a team

RESPONSIBILITIES
  • Coding, testing and debugging programs according to standards.
  • Modifying, expanding and updating applications.
  • Communicating with a team that includes analysts, engineers and quality assurance testers in order to coordinate and document application development and testing.
  • Developing software prototypes where requested.
  • Recommending system changes and enhancements.
  • Documenting software specifications and training users.
  • Maintaining of existing software specifications.
  • Provide internal technical assistance and insight to the technical product teams to aid in supporting the organisation.
REQUIREMENTS
  • Backend / server-side development experience
  • Design and specification experience
  • Web service experience (Web API in particular; WCF useful)
  • NET 4.5+ using C# and ASP.NET
  • Angular 4+
  • Bootstrap
  • jQuery
  • MS SQL / T-SQL experience
  • Knowledge of Agile Development (Scrum)
  • Technical and client specification documentation experience.
  • History and knowledge of creation, maintenance and improvement and refinement of high performance, robust systems.
HIGHLY ADVANTAGEOUS
  • MVC (preferably 5)
  • Diploma / degree in software related field
  • .NET Core exposure
  • Cross-system integration experience
  • Deployment experience (Octopus Deploy, etc.)
  • AWS Services (Lambda, API Gateway, Data Pipelines, Aurora etc.)
EXPERIENCE

3 – 5 years

APPLY NOW


Client Support Specialist

We are looking for a Client Support Specialist to join our expanding team. The successful candidate will have excellent communication skills, possess a keen sense of relaying technical and operational solutions in a user-friendly and professional manner to all customers.

RESPONSIBILITIES
  • Maintain excellent customer service levels
  • Provide prompt, courteous service to all external and internal customers
  • Assisting merchants and partners with general queries
  • Assist any individual contacting the service desk
  • Resolve queries via telephone, and email correspondence
  • Must be able to troubleshoot errors/issues reported before escalating further
  • Provide technical integration support to all clients
  • Attracts potential customers by answering product and service questions
  • Provide Second Line Support to partners
  • Contributes ideas and suggestions to improve on service delivery
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery
  • Adheres to all company policies, procedures and guidelines
  • Identify recurring incidents and trends, and escalate appropriately
  • Monitor for problems, taking immediate action where possible and escalating when required
  • Perform, organize, and streamline operational tasks to reduce the potential for errors
  • Ensure knowledge base is kept up to date
  • Contribute toward/lead continuous improvement efforts/initiatives
  • Performs other related duties as assigned by management
  • Continuously learning and improving on product and job knowledge in order to deliver service excellence
  • Keeping abreast with changes and updates to company’s product and services
REQUIREMENTS
  • Grade 12, post-matric qualification advantageous
  • 2+ years’ experience in a customer service environment with exposure to IT operations or Service industry, Fintech or banking preferred
  • Valid driver’s licence and own transport
  • Excellent written and verbal communication skills in English
  • Willing to work flexible schedule and occasional overtime when needed

APPLY NOW


Application Form

If you’d like to apply for any of the above vacancies, please complete the below form:

  • Drop files here or