Why Good Customer Service is the Best Customer Retention Strategy
We search high and low for ways to retain our customers instead of taking stock of the condition of our customer service first.
How Two Successful Irish Small Businesses Keep Their Customers Coming Back
Simple principles keep customers coming back. To find out how it’s done, we got some first-hand experience from Irish small businesses.
How to Learn About Your Customers and Why it’s Important
All businesses, with the tiniest bit of empathy, are able to adapt to a customer-centric approach. Here’s why we think you should do just that.
A 5-Minute Review of the World’s Most Successful Referral Programs
As a small business owner, increasing your customer base is a priority. Referral programs will help you scale your business in no time.
Why Customer Retention Should Matter to Your Small Business
Return customers mean a lot to a small business. Keeping the ones you already have coming back to your store is super important.
A Guide to Tackling Online Harassment
What’s the difference between a bad review and defamation? We review the elements of online harassment and how you can combat it.
The Secret Ingredients to an Effective Loyalty Program for Small Businesses
Loyalty programs are not just for airlines and hotels. Even your small business can develop ways to build loyalty – here’s how.
Loyalty Programs: A Perspective on How to Really Make Them Work for Your Small Business
How do you, as a small business owner, keep your customers coming back? Let’s talk about loyalty programs and how they can boost your bottom-line.
3 Customer Retention Strategies and Why They Work for Small Businesses
Your “regulars” can become the backbone of your small business. We explore some effective strategies you can employ to keep your customers coming back.