Online Payments FAQs
FAQs | Online Payments FAQs
If you run a custom online store, you can integrate using our simple Payment Widget integration method. Simply copy and paste our Payment Widget and you’re ready to go – no coding required.
With our Hosted Payment Page we take care of your website’s transaction process – reducing your technical and operational obligations. Your customers are automatically redirected to our servers. This offers the highest security, and anytime payment processing. They’re redirected back to your website, once the payment is complete.
With our Direct API integration method, the details cardholders submit on your website are sent from your server to the Truevo server for processing. As sensitive card data is handled on your server during this process, PCI compliance is required.
You can read our handy developer documentation, which will guide you through the setup of your integration method.
When you start accepting payments on your website, you will need to create a terms and conditions page, a shipping/delivery policy and a returns policy. You will also need to display Mastercard and Visa logos so that your customers know which cards you accept. Read more about what you need to get your ecommerce store looking as professional and secure as it should in our Ecommerce Compliance Guide.
The below tutorial video provides a quick introduction to the Truevo Portal, and explains how you can perform full or partial captures, refunds and reversals.
In this video we’ll introduce you to the settlement feature in your Truevo Portal and explain how settlements are processed. We’ll help you understand the different statuses and share some tips on how to see the exact details of each settlement.
Unfortunately, we can’t help you with this from our side as it depends on the platform you’re using (WooCommerce, Magento, Prestashop). Each platform has it’s own error logs available. You should contact your ecommerce support team, as we’re sure they will be able to help.
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