Application FAQs

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To help you sign up as quickly and seamlessly as possible, we have put together a list of things that you might not have on hand but will need to complete your application:

Business information

  1. Your company registration number.
  2. If you wish to sell online, you will need links to where you will be selling your products/services online with Truevo. If you want to use Truevo to sell through an app you will also need to give us a link to the app in the App and Play Store.

Decision maker information

For each owner, director and / or authorised signatory of your business you will need:

  1. Their email address and phone number
  2. Their date of birth
  3. Their place of birth and nationality
  4. Their residential address
  5. Their PPS number

You will also need one of the following documents:

  1. A photo of the inside of your business
  2. A photo of the outside of your business
  3. Proof of your home address no older than 6 months
  4. A bank statement no older than 6 months

We need your personal IBAN in order to settle money into your account should we need to or should you wish to withdraw your money.

If you decide to purchase or go for the monthly option for a card machine from Truevo, but you don’t have enough funds in your Truevo account just yet, then we can debit the funds from your personal IBAN instead.

The short answer is that by law, it is required for us to certify your identification as your financial service provider.

The more in depth answer is that we need you to verify your identity to help us protect your business and others against fraud, money laundering and terrorism financing. It also gives us a better understanding of who you are, so we can serve you better.

By uploading a photo ID and taking a “selfie”, we’re working towards making this process as fast, trusted, and seamless as possible.

What is the process? We use a company called Jumio to help us verify all Truevo customers, shortly after completing your SME application you will receive an email from them requesting that you submit a selfie and a photo of your ID document. In total this shouldn’t take you more than 5 minutes to complete.

Here are some tips and tricks that might help:

  • Is the light coming from in front of you, rather than behind you? Natural lighting from the front works best.
  • Frame the photo like a passport or ID picture. Only your head and shoulders need to be in the shot.
  • Remember that this photo is compared to your ID document, so if you’re wearing glasses in your ID, make sure you wear them for your Jumio selfie as well.
  • Don’t cover your face with hats or sunglasses.
  • A plain white background is ideal.

Now take a look at your photo ID and your Jumio selfie.

  • Is the photo ID readable?
  • Are your features blurry?
  • Is the whole ID in the picture?

If the photos aren’t clear or parts are cut off, it will be difficult for Jumio to successfully match your two documents.

If you have any questions, please email sme@truevo.com or call us on +44 203 514 3569.

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