Truevo serves the payment needs of a wide umbrella of businesses. We make it easier to accept payments and run your business.
Offer a competitive payment platform for your customers. Our payment solutions facilitate ecommerce and point-of-sale (POS) payments.
Truevo Payments Ltd (hereinafter ‘Truevo’) is committed to protecting data subjects’ privacy in accordance with the General Data Protection Regulation (hereinafter ‘GDPR’). This privacy notice explains what information we gather about you as Merchants or Partners of Truevo, what we use that information for and who we give that information to. It also sets out your rights concerning your information and who you can contact for more information or queries. Click on the links below to take you to the more detailed sections of this notice.
When applying to become a Merchant or Partner, Truevo Payments Ltd (hereafter referred to as “Truevo”) collects, processes and stores personal information about you. Such information is processed for a number of reasons, such as to process Merchant or Partner applications submitted through our online forms, as well as providing its service to such Merchants and Partners.
This notice aims to help you understand:
When contacting Truevo for the provision of its services, for the purpose of the GDPR, Truevo collects personal data related to the contact person, authorised signatory, shareholders/ultimate beneficial owner(s), directors, company secretaries etc of the prospective Merchant/Customer and/or Partner. This may include:
You directly provide us with most of the data we collect through the use of our online portals and application, by contacting us either via direct means by using the contact form on our website, or by submitting a Merchant or Partner application form via the following links:
Information throughout the process of Merchant or Partner application and onboarding is used for the following processes:
We use a range of physical, electronic and managerial measures to ensure that we keep your personal data secure, accurate and up to date. These measures include:
Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to us or by us.
We do not share your personal information with third parties unless we have a lawful basis for doing so. We rely on third-party service providers to perform a variety of services on our behalf, such as website hosting, electronic message delivery, data analytics, research, identity verification and screening. This may mean that we have to share your personal information with these third parties. When we share your personal information in this way, we put in place appropriate measures to make sure that our service providers keep your personal information secure.
From time to time, we may disclose personal information in response to a court order, subpoena, government investigation, or as otherwise required or permitted by law.
Other situations in which we may disclose your personal information to a third party, are:
We may also share aggregated information that cannot identify you for general business analysis, e.g. we may disclose the number of visitors to its websites or services.
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided. When we do so, we transfer the information in compliance with applicable data protection laws. Where the transfer is to a country outside the EEA we use the European Commission’s approved Standard Contractual Clauses.
We will hold your personal data in accordance with our Data Retention Policy. If the data types highlighted above are not covered by the Data Retention Policy, the criteria used for retention is that personal data will be held on our systems for the longest of the following periods:
You have various rights in relation to your personal data. In particular, you have a right to:
To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact Truevo’s Data Protection Officer at firstname.lastname@example.org or write to us at the address below:
Truevo Payments Ltd, The Watercourse, 3rd Floor, Triq L-Imdina, Zone 2 Central Business District, Birkirkara CBD2010, Malta
If you are unhappy with the way we have handled your personal data or any privacy query or request that you have raised with us, you have a right to complain to the Office of the Information and Data Protection Commissioner. Find out how to send a complaint to the IDPC.
We may modify or amend this privacy notice from time to time. To let you know when we make changes to this privacy notice, we will amend the revision date at the top of this page. The new modified or amended privacy notice will apply from the specified revision date. Therefore, we encourage you to periodically review this notice to be informed about how we are protecting your information.
The notice was last updated on 12th February 2024.
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