Truevo Account FAQs

FAQs  |  Truevo Account FAQs

We put payments in the palm of your hand with three innovative products, designed to help you run your business like a boss:

  1. Payment Plugins – accept payments on websites built with WooCommerce, PrestaShop, Magento or Odoo.
  2. Debit Cards – get access to your money quickly with your very own business debit card.
  3. Online Portal – manage your income and expenses through a simple online portal.

If you’re logging in for the first time you will need to check your inbox for an email asking you to activate your account. Follow the link on the email to create your password and login for the first time!

If you’ve already activated your account you can follow this link to log in.

For your safety we do have an idle session time of 10 minutes. In the event that you are not active on your Portal for more than 10 minutes, we will automatically log you out.

Make your team members’ lives easy and add them to your Truevo Account Portal by following this link. Navigate to the Settings” tab. Once inside, go to your settings scroll to the bottom of the screen and click on “Add a new user” you’ll be prompted to fill out some information about the new user and have the ability to customise their view of the Portal. Once you hit the submit button we will email your team member and ask them to create a password.

To see a log of all your payments and transactions, log into your Truevo Account Portal and you’ll quickly be able to take a look at your business dashboard.

You can track all of your accepted online payments and your expenses in one place.

Need a more detailed breakdown? Have a look at your “Account” and “Sales” tabs. You can even export your transaction records and pass them on to whoever handles your money or import it into wherever you keep track of your books.

Simply log into your Truevo Account Portal and navigate to the settings. Find which team member you would like to adjust the permissions of and select “Manage user” this will allow you to edit the permissions and details of your team member.

Yes, we have a mobile authentication app that you will have to download in order to log into your account. This app will also help you preform any secure activity on your account, like requesting changes to your account or even adding staff members.

First off what is the difference between a reversal and a refund? A reversal needs to happen on the same day that a transaction took place, this means that your customer’s money will actually not leave their bank account and there will be no record of the transaction ever happening on their bank statement. Whereas a refund involves the money leaving your customers bank and you having to pay it back, refunds generally take 24 to 48 hours to process.

You can process any refund or reversal from inside your Truevo Account Portal. Simply find the transaction you are looking for, click on it and wait for the refund or reversal option to appear. Once you click on the option we’ll automatically populate the refund amount to the full value of the transaction, you can update this to be a partial refund if you’d like and press the next button.

Give your staff, accountant or partners access to your online Portal with varying levels of viewing permission. You can also order debit cards for anyone in your business, giving them access to your business finances.

If you’re logging in for the first time you will need to check your inbox for an email asking you to Activate Your Account. Follow the link in the email to create your password and login for the first time.

If you’ve already activated your Truevo account you can follow this link to log in and use your Truevo Business app to authorise your login.

Your Truevo Account is PCI DSS compliant, 3D Secure and is protected with multi-factor authentication.

At the moment the Truevo Account only provides business owners with a way to accept online payments made through one of our four payment plugins — WooCommerce, PrestaShop, Magento and Odoo

Give our support team and call or email — we’re going to have to reset your login and associate your Truevo Account to a new device. Please contact support at +44 203 514 3569 (UK) or 1800 851 208 (IE).

If you’re logging into your Truevo Account for the first time, you should receive an email from Truevo to activate your account. Click on the “Set My Password” button in the email and follow the instructions to create a secure password.

Did we answer your question?

The Truevo Support Team is at your service 365 days a year from 8am – 8pm CET/CEST.