To download the free Truevo mPOS app to your iOS / Apple smartphone or tablet, visit our iTunes download page.
To download the free Truevo mPOS app to your Android smartphone or tablet, visit our Google Play download page.
Any of the following documents would be accepted for verification of your Identity:
Any of the following documents would be accepted for verification of your residential address:
Any of the following documents would be accepted for verification of your banking details:
Upon your initial account registration in the Truevo app or through our website, you may complete the following steps to upload your KYC documents:
Follow the below steps to pair a mobile device with a Bluetooth card reader:
If you are experiencing an application glitch on your mobile device, we’d like to suggest the following troubleshooting tips to help you resolve the problem:
Feel free to contact our support centre if you are still experiencing problems with the app.
If you are having any difficulty when swiping or inserting a card into your card reader, we recommend the following troubleshooting tips:
If none of the above tips help to resolve the problem with your card reader, feel free to contact our support centre for further assistance.
We have the utmost respect for your privacy and, therefore, take great care in safeguarding your personal information. All your account details are held on our secure servers and encrypted using Secure Sockets Layer (SSL) technology in order to protect your privacy.
Note that you can only start processing payments once your Truevo account has been approved.
The cash payment option on the app is for record purposes, allowing you to keep track of all payments received. Cash payments can be processed by following these easy steps:
All Visa, MasterCard and Maestro cards can be processed using Truevo.
If the cardholder’s card is declined, we recommend contacting the cardholder’s issuing bank in order to ascertain why the transaction could not be processed successfully.
If you would like to confirm that a payment was processed successfully, you can check the following:
Accepting payments with Truevo is quick and easy, but factors such as signal loss, hardware glitches, and incoming calls or messages can sometimes affect a payment. We have however made it just as simple to check whether a payment was processed successfully.
If you aren’t 100% sure about the status of a payment, feel free to contact our support team, and we’ll gladly look into it for you.
Changing some details will result in new KYC documents being required in order to verify the new details. It is important that you check the status of your KYC documents after you change any of your details.
Changing some details will result in new KYC Documents being required in order to verify the new details. It is important that you check the status of your KYC documents after you change any of your details.